Call Centre Training

Are you among the 30.1% of unemployed South Africans? Stuck in a position with no opportunity to grow? Perhaps you should consider a career in the booming call centre industry.

South Africa’s contact centre sector is developing at a rapid pace due to growing telecommunications infrastructure, government incentives and first-class, cost-effective customer service. “In South Africa, there are more than 500,000 agents working in the call centre industry.

Call centre agents handle incoming or outgoing customer calls for a business. It is their responsibility to increase customer satisfaction through the handling of sales, enquiries, complaints or support issues. And, it’s certainly not as boring as you might think! In fact, starting your career in a call centre could change your life.

1.Earning potential
Call centre jobs offer a higher salary than most entry-level positions and, in many cases, include additional benefits such as subsidised medical aid, life insurance and contributions to a pension fund. If you work in sales, there is the opportunity to earn uncapped commission on top of your basic salary which makes your earning potential far greater than similar roles. Most businesses also offer additional financial incentives for reaching specific targets.

2. No tertiary education required
There is no barrier to entry when it comes to the call centre industry.

Job Placement Assistance after training.